Client portal
Every login is free, for every person on the file
IMECore is priced per closed case. The referrer who sends the file, the examiner who sees the claimant, and the claimant who attends all get a login, and none of them is charged for it. No usage fees, no sign-up cost, no seat count.
For referrers
What a referrer can do
One login covers the whole file, from the referral you send to the invoice you read.
- /portal
See every case you are on
The portal home lists the cases shared with you, with the claimant, exam type, and current status.
- /portal/submit-referral
Submit a referral online
Create a new case for staff review from a form, with the referral questions attached. A payment method on file is required before the first submission.
- /portal/cases
Follow the status without a phone call
Each case shows where it sits in the workflow, the referral questions, and the target date.
- /portal/cases
Read the delivered report in the portal
When staff release the report it appears on the case, section by section. No attachment by email.
- /portal/cases
See the invoices on the case
Sent invoices are listed on the case so finance and the file handler read the same numbers.
- /portal/payment
Keep a payment method on file
Add or update the card the coordination firm bills against.
- /portal/privacy
Control your privacy choices
Set contact preferences and ask for a copy or erasure of your information.
Case status
The status words you will see
These are the real states a case moves through in IMECore, not a marketing list. A referrer sees the current one highlighted on the case.
- 1
Referral received
new
- 2
Reading the referral
extracting
- 3
Staff review
needs_review
- 4
Booking the examiner
open
- 5
Appointment booked
scheduled
- 6
Report drafted
reported
- 7
Report in quality review
in_review
- 8
Report delivered
delivered
- 9
Invoiced
invoiced
- 10
Closed
closed
Three portals, one file
Each role sees its own view of the same case
Referrer
Sends the file and waits for the answer.
- Submit a referral
- Case status and target date
- Delivered report
- Invoices
- Payment method on file
Examiner
Sees the claimant and writes the report.
- Case offers to accept or decline
- Availability and blackout dates
- Records chronology and referral questions
- Time logged on the case
- Payout setup and acceptance numbers
Examinee
Attends the appointment.
- Appointment options to choose from
- The confirmed appointment
- Documents shared with them
- Privacy choices and information requests
AssessMed's and Viewpoint's portals serve the referrer only. IMECore gives the examiner and the claimant their own view of the same case, each limited to what their role may see.
Privacy
What a login can and cannot see
Access follows the role. The audit trail records every look.
- Personal information is handled under PIPEDA, BC PIPA, and FOIPPA. See the trust page for what each one requires of us.
- Every action on a case is logged with the date, time, and user.
- Referrers see the status and the released report. Privileged letters and examiner working notes stay out of the referrer view.
Request access
Request access
Referrer logins are tenant-scoped: you belong to the coordination firm that runs your files. Tell us who you are and which firm you work with, and we will connect you.