Legal
Terms of service
These terms govern the firms that use IMECore to run IME work in British Columbia. They set what we provide, what you provide, and what each party owns.
Last updated: 28 August 2026. This page summarizes the terms. Your signed agreement governs.
Note
This page is a summary. The signed service agreement, order form, and data processing agreement control your use of IMECore. This summary is not legal advice.
The service
What IMECore provides
IMECore provides software for IME coordination: referral intake, medical records collection and indexing, examiner scheduling, report drafting and review, and invoicing and payout support.
- One tenant per workspace. Your cases stay in your workspace.
- AI may sort, extract, and draft. A human approves what leaves.
- The service runs on Cloudflare Workers, D1, R2, and related platform services.
- Features may change as we improve the workflow. We will tell you before a breaking change.
Your duties
What your workspace provides
Authority for the data
You must have the right to collect and use the personal information you put into IMECore. You are responsible for the notices, consents, and fare collection the law requires for the cases you place here.
People and access
You control who joins your workspace and which role each person holds. You must give access only to people who need it for their work. You must tell us about suspected unauthorized access.
Human review
Automated tools can be wrong. You must review extracted case fields, drafted emails, bookings, and reports before you use or deliver them. Approval is itself an audit event.
Examiner use
Examiners must work inside the portal. They must not use personal email for records or reports. The examiner agreement binds them to that rule.
Acceptable use
What is not allowed
You must not use IMECore to:
- break the law or violate another person's rights;
- upload malware or attempt to disrupt the service;
- access or move another workspace's data without permission;
- use the service for emergency care or to replace medical judgment; or
- send health information to a provider that is not Canada-resident for personal health information.
Privacy and security
How we protect case data
Tenancy and access
Workspace tenancy plus role-based permissions. A user in one workspace cannot read another. Agents carry their own identity and the same limits.
Audit and review
Every access to health information is logged. Reads as well as writes. The log is append-only. A human approves what leaves the system.
Transmission
Mailbox tokens are encrypted with AES-256-GCM. Outbound mail and all browser traffic use TLS. We do not claim generic encryption at rest for case storage beyond what the platform provides.
Residency
Model inference for health information runs only in Canada and is verified per call. Storage uses Cloudflare with a Western North America location hint, which is best-effort. There is no Canada jurisdiction on D1 or R2 today.
See security for what is implemented today and what is planned, and the subprocessor list for who may touch your data.
Data and IP
Who owns what
- You own your case data, reports, and records. You instruct us. We process only on your instructions.
- We own the service, its code, and its operational data. We do not sell your case data. We do not use it to train a general model.
- On termination you may request export and return. Export is logged and follows the Canada residency rule for where the file lands.
Term, fees, and changes
Billing, suspension, and change
Fees, billing period, and payment terms are set in your order form. Stripe processes payment data and the standard Stripe DPA covers that handling. Late payment may pause the workspace after notice.
We may change the service or these terms. We will give notice before a material change and we will not reduce the Canada residency protection through a change without your agreement. You may end the service on the terms in your agreement. After the return window we delete case data in line with retention and your instructions.
For service commitments, see service levels. We describe what we do, not a percentage we cannot verify from the code. The signed agreement sets any remedy.
Liability
Disputes and limits
We provide the service with reasonable care and skill. We do not promise it will be error-free or uninterrupted. To the extent the law allows, liability is limited to the fees you paid in the period before the claim. Nothing in these terms limits liability that the law does not allow to be limited.
The service is provided from British Columbia. BC law governs these terms. Disputes go to the courts of British Columbia unless your signed agreement says otherwise.
Contact
Questions about these terms
Email hello@imecore.com for service questions and privacy@imecore.com for data-processing questions. Refer to the DPA summary for processing duties.
FAQ
Questions about the terms
Do these terms replace a signed order form?
No. The signed order form, service agreement, and DPA govern your workspace. This page summarizes the terms. If there is a conflict, the signed documents control.
Who is responsible for medical and legal decisions?
You are. IMECore organizes the case and drafts text where you ask it to. A human in your workspace must review and approve examiner selection, report content, and delivery.
Need a copy to send to counsel?
Email hello@imecore.com with your organization name and we will send the current terms and DPA.